Ready to Order?: Frequently Asked Questions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Limitation Of Liability
- Contact your Regional Representative
- Shipping & Delivery
- For in stock Engines, Transmissions and Transfer Cases - Orders before 2:30 PM CST Ship Same Day.
- Shipping is Free, as is core pickup within 30 days.
- All shipments come via Liftgate truck (no dock or forklift necessary) unless otherwise specified and there is no additional charge for residential delivery.
- All EngineGuy Engines, Transmissions and Transfer Cases come in a durable and safe plastic delivery crate.
- After installation, you will place your core in the same crate and contact us for pickup.
- Engines, Transmissions and Transfer Cases are delivered to your billing address unless otherwise directed.
- Upon shipment, you may receive and email with tracking information. You can also login here to check order status.
- Delivery takes place within 3-5 business days.
- Although it happens quite rarely , an item may be on backorder. You will know this when you add the item to your cart. This is an example of what you may encounter - pay specical attention to the text in Red and act accordingly. Thank you.

- Privacy & Security
- Your privacy and security is important to us. This is why we prefer PayPal for payment processing; and EngineGuy is an SSL Secure Site.
- Returns & Replacements
- Merchandise purchased from EngineGuy may be returned within 7 days if found to be defective in manufacture or unsuitable for use as described on our web site. Returns for any other reason are subject to a 20% restocking charge. Any such merchandise MUST be returned exactly as received and uninstalled, including original packaging. Shipping and return shipping charges are not refundable (In the event of a “Free Shipping” coupon or promotion, the shipping fee of $200 is non-refundable. To receive return authorization and instructions, please contact us by email at returns@engineguy.com.
- Ordering
- Card Processing will charge your account immediately.
- Backorders:Items on backorder will take an estimated 5-10 business days.
- In the event of any shortage due to shipping differences, we reserve the right to request any difference needed to complete the order. Late cancellations/refunds may be subject to an incoming charge from PayPal on the returned balance.
- Cancellations: Orders canceled prior to shipment, regardless of circumstance, are subject to a $99 credit card processing fee.
- Payment, Pricing & Promotions
- Coupon codes may be entered at checkout for discounts when applicable. Usage of coupons is limited to one coupon per order. Prices are subject to change at any time.
- Viewing Orders
- Just login to check order status, get tracking information, or schedule core pickup
- Limitation Of Liability
- Liability on all purchases is limited to a full refund of the invoice amount. This includes refunds for damaged or missing items at time of receipt, items not in stock at time of order, and items returned due to shipper error. EngineGuy assumes no liability for the performance of items sold, and all warranties are limited to those of the manufacturer(s) of the item(s) received see http://engineguy.com/warranty/ .
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- Contact Your Regional Rep
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Pacific Northwest Region
Portland, Oregon
503 847 9295
cs_northwest@engineguy.comNorthern California
San Francisco, California
cs_norcal@engineguy.com
415 349 3165Southern California
San Diego, California
cs_socal@engineguy.com
619 633 2954Arizona, New Mexico, Nevada, Utah
Las Vegas, Nevada
cs_southwest@engineguy.com
702 751 0325Colorado, Wyoming, Montana, Idaho
Helena, Montana
cs_west@engineguy.com
406 272 5569Texas, Oklahoma, Kansas
Dallas, Texas
cs_texas@engineguy.com
972 919 0220Midwest Region
Detroit, Michigan
cs_midwest@engineguy.com
313 799 3920Northeast Region/New York, New England
Greenwich, Connecticut
cs_northeast@engineguy.com
203 364 4638Southeast Region
Huntsville, Alabama
cs_southeast @engineguy.com
256 207 8569






